8. Principle of user assistance

Publisher: Ministry of Internal Affairs and Communications (MIC), the Government of Japan

Developers should take it into consideration that AI systems will support users and make it possible to give them opportunities for choice in appropriate manners. [Comment] In order to support users of AI systems, it is recommended that developers pay attention to the followings: ● To make efforts to make available interfaces that provide in a timely and appropriate manner the information that can help users’ decisions and are easy to use for them. ● To make efforts to give consideration to make available functions that provide users with opportunities for choice in a timely and appropriate manner (e.g., default settings, easy to understand options, feedbacks, emergency warnings, handling of errors, etc.). And ● To make efforts to take measures to make AI systems easier to use for socially vulnerable people such as universal design. In addition, it is recommended that developers make efforts to provide users with appropriate information considering the possibility of changes in outputs or programs as a result of learning or other methods of AI systems.